Refund Policy

The membership sold on this site is the yearly plan shown on the plans page, billed once for a 12-month term. Level 1, part of the words album and a short ear-training trial are free, so you can test the platform before paying.

If you request a refund within 14 days of the purchase date, we refund the unused part of the term only — not the full amount. The days you already had access to are not refunded, because the study material is available immediately after payment.

The refund is calculated from the purchase date to the date we receive your request: refund = amount paid × (days remaining in the term ÷ total days in the term). Example: on a 365-day term of CAD $55.99, a request made on day 10 leaves 355 days, so the refund is about CAD $54.46.

• If a technical fault on our side prevented you from accessing the content you paid for and we could not fix it.
• Where a duplicate or clearly unauthorised charge was made on your card.
• Where a full refund is required by applicable Québec or Canadian consumer protection law — those rights always apply in addition to this policy.

• After the 14-day window — cancel instead, and access simply ends when the paid term expires.
• Where the account has been shared, or the question bank has been copied, scraped or redistributed in breach of the Terms of Service.
• For automatic renewals you did not cancel in time, beyond the 14 days that follow the renewal charge (a request inside those 14 days is pro-rated as described above).
• The CAD $2.99 words album add-on, once the album has been unlocked, since it is delivered in full immediately.

Lifetime access is no longer offered. If you bought lifetime access while it was available, your access continues as sold; a refund request for that purchase is handled under sections 2 and 3 measured from your original purchase date.

Email cassandrapianomtl@gmail.com from the address on your account and include the date of purchase and, if you have it, the Stripe receipt number. The pro-rated amount is calculated from the date we receive your request. We aim to reply within a few business days.

Approved refunds are issued by Stripe to the original payment method as a partial refund for the pro-rated amount (or a full refund in the cases listed in section 3). Once we approve it, the money usually appears within 5–10 business days depending on your bank or card issuer. We do not charge a processing fee.

When a refund is issued, the membership ends. Your account remains, but paid levels, the full practice bank, the Final exams and full ear training return to the free tier (Level 1 and the trial content). Saved progress is not deleted, so it is still there if you rejoin later. Cancelling without a refund is different: access stays active until the end of the term you paid for.